Refund Policy
This policy explains when and how a refund may be issued for purchases made through The Sleep Care, whether at one of our offices or arranged via consultation and delivery.
Refund Eligibility
Refunds are issued if a product is confirmed defective on arrival, if the wrong item was delivered, or if an approved return is completed per our Returns & Refunds policy. Refunds are not issued for used, opened, or hygiene-sensitive items unless they are defective.
Refund Method & Timeline
Approved refunds are processed back to the original payment method used at purchase (cash, bank transfer, or card at our office) within 7-10 business days of approval.
Advance Payments
If an advance payment was made to reserve a product that is later found to be unavailable, the full advance amount will be refunded promptly.
Requesting a Refund
Contact us at thesleepcare@gmail.com or WhatsApp 03215948448 with your purchase details and reason for the refund request.